Question 1

Where is FleckTech Solutions located?

Accepted Answer

We are based in Saratoga Springs, NY, with deep hometown roots in Coram, NY (Long Island). We provide in-person support across Upstate NY and Long Island, and secure remote support everywhere in the country.

Question 2

Do you travel to clients' homes and offices?

Accepted Answer

Yes, absolutely. We come directly to you for device setups, Wi-Fi optimization, smart-home installations, printer troubleshooting, and business IT visits. Travel fees may apply depending on distance.

Question 3

How much do your services cost?

Accepted Answer

Pricing varies depending on the specific service and situation. Because every home and office setup is unique, we tailor the work to what you actually need. You will receive a clear, transparent quote after your free consultation and before any work begins.

Question 4

What payment methods do you accept?

Accepted Answer

We accept Visa, Mastercard, Discover, American Express, Venmo, Zelle, cash, and checks. Note: credit card processing may incur up to a 4% merchant charge.

Question 5

Do you offer any discounts?

Accepted Answer

Yes! We proudly offer a 5% discount for Active Duty Military & Veterans, 5% for First Responders, 10% off when bundling 2 or more services, and a $25 credit on your next service when you refer a new client. (Terms and verification apply).

Question 6

How soon can you come out?

Accepted Answer

Availability varies, but we do our best to accommodate same-day or next-day appointments whenever schedule permits. Booking a consultation lets us find the quickest opening.

Question 7

What types of devices do you work on?

Accepted Answer

Pretty much anything you use on a daily basis: Windows PCs, Apple Macs, iPhones, iPads, Android tablets and phones, Chromebooks, wireless printers, smart TVs, soundbars, and connected streaming devices.

Question 8

Can you help set up a new computer or phone and transfer my files?

Accepted Answer

Yes. We unbox the device, update the operating system, configure your security settings, safely transfer your photos, documents, and bookmarks from your old device, and make sure your printer and email are working smoothly.

Question 9

Do you offer patient training for seniors or beginners?

Accepted Answer

Yes — one-on-one, patient guidance is one of our core specialties. We take the time to answer every question at your pace, write down clear notes, and never make you feel rushed or embarrassed.

Question 10

Can you help me choose the right tech to buy?

Accepted Answer

Yes. We offer independent purchasing guidance based on what you actually need and your budget, preventing you from overspending on unnecessary specs or confusing warranties.

Question 11

What if I don't know what is wrong with my tech?

Accepted Answer

That is completely fine! You do not need to know the technical cause. Just tell us what symptom you are seeing, and Mitchell will diagnose it and explain the solution in plain English.

Question 12

Do you fix Wi-Fi issues and dead zones?

Accepted Answer

Yes. We diagnose slow speeds, dropped signals, and dead corners. Often we install or optimize a mesh Wi-Fi system that bathes your entire house and outdoor patio in fast, stable coverage.

Question 13

Do you install or configure smart home devices?

Accepted Answer

Yes. We install and configure smart lights, video doorbells, outdoor cameras, smart plugs, thermostats, voice assistants (Alexa, Google, Siri), and custom automated routines.

Question 14

What happens to smart devices when I change my Internet provider?

Accepted Answer

Changing your modem or router often knocks every smart bulb, camera, and printer offline. We reconnect and re-sync all of your household equipment so you don't have to spend hours re-pairing them.

Question 15

Can you help with Apple CarPlay or Android Auto?

Accepted Answer

Definitely. We set up, pair, and customize your vehicle's infotainment system, troubleshoot connection drops, and walk you through using navigation and hands-free calling safely.

Question 16

Do you offer remote support?

Accepted Answer

Yes. Many software issues, email headaches, virus scans, account configurations, and printer bugs can be solved quickly over an encrypted remote connection without an in-person trip.

Question 17

Is remote support safe?

Accepted Answer

Yes, completely. You explicitly download a temporary connection tool and approve the session. You can see everything that happens on your screen in real time, and the session terminates permanently as soon as we close it.

Question 18

Where is remote support available?

Accepted Answer

Remote support is available anywhere in the United States as long as you have an active high-speed internet connection on your computer.

Question 19

Do you work with small businesses?

Accepted Answer

Absolutely. We support local shops, professional offices, contractors, and home-based businesses with computer setups, network hardening, secure data backups, and ongoing support.

Question 20

Do you offer website design and support?

Accepted Answer

Yes. We build modern, mobile-friendly websites for small businesses, update existing websites, manage domain records, and configure Google Business profiles to help local customers find you.

Question 21

Do you offer monthly IT memberships or retainers?

Accepted Answer

Yes. Monthly and yearly membership options are available for families and businesses that want ongoing maintenance, scheduled tune-ups, and priority response.

Frequently Asked Questions